Support that makes all the difference
Technology is always changing, and the end-users’ expectations are evolving along with it. We stay in regular contact in order to more deeply understand their ever-growing challenges and respond to them in a timely way.
“Friendly helpful community and developers with the fastest responses on a project like this I have ever seen.”
G2 review “The developers and engineers are friendly and bend over backwards to help. This is the best product that I currently use.”
Trustpilot review “The support is top tier... I've never received that kind of support with any other product.”
Trustpilot review Support chats
Support chats on Telegram, as part of the paid support package, are the easiest way to reach out with your question and receive a prompt answer.
Remote assistance
As part of a Premium package, secure remote support software enables a Raden Solutions IT expert to access a client's computer or device remotely to provide assistance. Technical telephone support is available as a part of Standard support tier.
Business support packages
Easy to access, our expert support packages are developed to exactly fit your business requirements.
Basic
- €3 800 per year
- Online chat support
- Email support
- Precompiled binaries for supported platforms
- Debian 11 (Bullseye)
- Debian 12 (Bookworm)
- Ubuntu 20.04 LTS
- Ubuntu 22.04 LTS
- Ubuntu 24.04 LTS
- Red Hat Enterprise Linux 9
- Fedora 40
- Fedora 41
- Windows 10
- Windows 11
- Windows Server 2016
- Windows Server 2019
- Windows Server 2022
- FreeBSD 13
- FreeBSD 14
Standard
- €580 per month
- €6 500 per year
- Online chat support
- Email support
- Technical telephone support during business hours
- Precompiled binaries for supported platform
All included in <strong>Basic</strong> plus:
- Debian 10 (Buster)
- Ubuntu 18.04 LTS
- Red Hat Enterprise Linux 8
- Fedora 39
- FreeBSD 12
- ArchLinux (Latest)
- AlpineLinux 3.8+
Premium
- €1 150 per month
- €12 500 per year
- Online chat support
- Email support
- Technical telephone support during business hours
- Remote assistance
- Precompiled binaries for supported platform
All included in <strong>Basic</strong> and <strong>Standard</strong> plus:
- Debian 9 (Stretch)
- Red Hat Enterprise Linux 6
- Red Hat Enterprise Linux 7
- Ubuntu 14.04 LTS
- Ubuntu 16.04 LTS
- Fedora 38
- Windows 7
- Windows 8.1
- Solaris 11 (only agent)
- AIX 6.1 (only agent)
- AIX 7.x
- HP-UX 11.31 (only agent)
- SUSE Linux Enterprise 12
- SUSE Linux Enterprise 15
- In case of quarterly payments for Standard and Premium support packages, the base price of monthly payments is used
- We offer a 25% discount on our support services to educational and non-profit organisations, as well as companies that as their primary activity release their projects under an open-source licence
NetXMS Enterprise Edition
Choose Premium for more stability
Choose Basic support tier to support only the latest stable version, choose Standard to support the versions released in the last year and Premium — in the last two years.
| NetXMS version and release date | Basic | Standard | Premium |
|---|---|---|---|
| Ver. 6.0 • Feb 2026 | Until the next release | Feb 2027 | Feb 2028 |
| Ver. 5.2 • Mar 2025 | Mar 2026 | Mar 2026 | Mar 2027 |
| Ver. 5.1 • Nov 2024 | Nov 2025 | Nov 2025 | Nov 2026 |
| Ver. 5.0 • May 2024 | May 2025 | May 2025 | May 2026 |
| Ver. 4.5 • Dec 2023 | Dec 2024 | Dec 2024 | Dec 2025 |
| Ver. 4.4 • Jun 2023 | Jun 2024 | Jun 2024 | Jun 2025 |
| Ver. 4.3 • Jan 2023 | Jan 2024 | Jan 2024 | Jan 2025 |
| Ver. 4.2 • Oct 2022 | Oct 2023 | Oct 2023 | Oct 2024 |
| Ver. 4.1 • May 2022 | May 2023 | May 2023 | May 2024 |
| Ver. 4.0 • Feb 2022 | Feb 2023 | Feb 2023 | Feb 2024 |
| Ver. 3.9 • Jul 2021 | Jul 2022 | Jul 2022 | Jul 2023 |
| Ver. 3.8 • Feb 2021 | Feb 2022 | Feb 2022 | Feb 2023 |
| Ver. 3.7 • Dec 2020 | Dec 2021 | Dec 2021 | Dec 2022 |
| Ver. 3.6 • Nov 2020 | Nov 2021 | Nov 2021 | Nov 2022 |
| Ver. 3.5 • Sep 2020 | Sep 2021 | Sep 2021 | Sep 2022 |
| Ver. 3.4 • Jun 2020 | Jun 2021 | Jun 2021 | Jun 2022 |
| Ver. 3.3 • Apr 2020 | Apr 2021 | Apr 2021 | Apr 2022 |
| Ver. 3.2 • Feb 2020 | Feb 2021 | Feb 2021 | Feb 2022 |
| Ver. 3.1 • Dec 2019 | Dec 2020 | Dec 2020 | Dec 2021 |
| Ver. 3.0 • Sep 2019 | Sep 2020 | Sep 2020 | Sep 2021 |
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