Support that makes all the difference
Technology is always changing, and the end-users’ expectations are evolving along with it. We stay in regular contact in order to more deeply understand their ever-growing challenges and respond to them in a timely way.
“Friendly helpful community and developers with the fastest responses on a project like this I have ever seen.”
G2 review
“The developers and engineers are friendly and bend over backwards to help. This is the best product that I currently use.”
Trustpilot review
“The support is top tier... I've never received that kind of support with any other product.”
Trustpilot review
Support chats
Support chats on Telegram, as part of the paid support package, are the easiest way to reach out with your question and receive a prompt answer.
Remote assistance
As part of a Premium package, secure remote support software enables a Raden Solutions IT expert to access a client's computer or device remotely to provide assistance. Technical telephone support is available as a part of Standard support tier.
Business support packages
Easy to access, our expert support packages are developed to exactly fit your business requirements.
Basic
- €2 200 per year
- Online chat support
- Email support
- Precompiled binaries for supported platforms
- Debian 10 (Buster)
- Debian 11 (Bullseye)
- Ubuntu 18.04 LTS
- Ubuntu 20.04 LTS
- Ubuntu 22.04 LTS
- Red Hat Enterprise Linux 8
- CentOS 8
- Windows 10
- Windows 11
- Windows Server 2016
- Windows Server 2019
- FreeBSD 13
Standart
- €580 per month
- €6 500 per year
- Online chat support
- Email support
- Technical telephone support during business hours
- Precompiled binaries for supported platform
All included in Basic plus:
- Debian 9 (Stretch)
- Ubuntu 14.04 LTS
- Ubuntu 16.04 LTS
- Red Hat Enterprise Linux 7
- CentOS 7
- Windows Server 2012 R2
- FreeBSD 12
- ArchLinux (Latest)
- AlpineLinux 3.8+
Premium
- €1 150 per month
- €12 500 per year
- Online chat support
- Email support
- Technical telephone support during business hours
- Remote assistance
- Precompiled binaries for supported platform
All included in Basic and Standard plus:
- Red Hat Enterprise Linux 6
- CentOS 6
- Windows 7
- Windows 8.1
- Windows Server 2012
- Solaris 11 (only agent)
- AIX 6.1 (only agent)
- AIX 7.x
- HP-UX 11.31 (only agent)
- SLES 12
- SLES 15
- In case of quarterly payments for Standard and Premium support packages, the base price of monthly payments is used
- We offer a 25% discount on our support services to educational and non-profit organisations, as well as companies that as their primary activity release their projects under an open-source licence
NetXMS Enterprise Edition
Choose Premium for more stability
Choose Basic support tier to support only the latest stable version, choose Standard to support the versions released in the last year and Premium — in the last two years.
| NetXMS version and release date | Basic | Standard | Premium |
|---|---|---|---|
| Ver. 3.0 • September 2019 | December 2019 | September 2020 | September 2021 |
| Ver. 3.1 • December 2019 | February 2020 | December 2020 | December 2021 |
| Ver. 3.2 • February 2020 | April 2020 | February 2021 | February 2022 |
| Ver. 3.3 • April 2020 | June 2020 | April 2021 | April 2022 |
| Ver. 3.4 • June 2020 | September 2020 | June 2021 | June 2022 |
| Ver. 3.5 • September 2020 | November 2020 | September 2021 | September 2022 |
| Ver. 3.6 • November 2020 | December 2020 | November 2021 | November 2022 |
| Ver. 3.7 • December 2020 | February 2021 | December 2021 | December 2022 |
| Ver. 3.8 • February 2021 | July 2021 | February 2022 | February 2023 |
| Ver. 3.9 • July 2021 | February 2022 | July 2022 | July 2023 |
| Ver. 4.0 • February 2022 | May 2022 | February 2023 | February 2024 |
| Ver. 4.1 • May 2022 | October 2022 | May 2023 | May 2024 |
| Ver. 4.2 • October 2022 | January 2023 | October 2023 | October 2024 |
| Ver. 4.3 • January 2023 | June 2023 | January 2024 | January 2025 |
| Ver. 4.4 • June 2023 | December 2023 | June 2024 | June 2025 |
| Ver. 4.5 • December 2023 | Until next release | December 2024 | December 2025 |
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