NetXMS solutions have gained recognition in Ethiopia, especially among financial institutions. Experience working with Ethiopian banks has been instrumental in understanding the needs of this market.
Since 2015, Raden Solutions has been involved in several ongoing projects in Ethiopia, showcasing its dedication to delivering top-tier monitoring solutions.
As service providers to end-clients, financial institutions must navigate an evolving landscape of the ATM market. Software vendors like Raden Solutions, that offer brand-agnostic centralised ATM monitoring solutions, play a crucial role in this dynamic environment.
NetXMS: Two Decades of Innovation
The NetXMS monitoring system, developed and updated over the past two decades, boasts a rich array of functionalities.
The clients in Ethiopia confirm that their main problems they are looking forward to solve with comprehensive ATM monitoring solutions, are:
- Receiving reliable ATM availability and health data. Often an ATM’s availability is part of a subsidiary’s KPI. So, such data is needed to reliably calcualte the KPIs for each subsidiary.
- Electronic journal synchronisation. This is an essential funcitonality for a dispute resolution. Business team, being able to access an ATM’s electronic journal right through the NetXMS monitoring system’s user interface, and being able to search and find the exact transaction in a matter of seconds, really simplifies the whole procedure.
- Comprehensive data visualisation, reporting and custom reports. Banks heavily rely on many ATM-related dashboards and reports for different sets of users.
This scope of functionality, together with the remote ATM’s management and control, flexible event policy and alarms, as well as the ability to monitor the entire infrastructure the ATM monitoring solution relies on (database, OS, network, etc), makes NetXMS monitoring solution an easy choice for the banks in Ethiopia.
Milestones and Key Projects in Ethiopia
In 2013, Raden Solutions achieved a significant milestone by integrating its monitoring system with a payment switch for a bank, marking its first foray into payment switch monitoring and collaboration with financial institutions.
The following year, the development of a module for ATM monitoring paved the way for extensive work with retail banks. This sector has since become one of the cornerstones of the business, with numerous successful projects.
The first project in Ethiopia was completed in 2015 — deployment of the ATM monitoring system for the entire ATM network of Wegagen, one of the most prominent banks in Ethiopia.
In the following years, such banks as Dashen Bank (in 2017) and Berhan Bank (in 2023) followed with the several ATM deployment projects and ongoing maintenance.
The clients in Ethiopia efficiently leverage expertiese of the NetXMS engineers, opting for various customisations and integration of the ATM monitoring system into the bank’s existing infrastructure.
Global Clientele and Partnerships
The client roster includes some of the most recognizable names in the banking industry. Raden Solution is a Partner of FIS Global, boasting world-known clients like The Royal Bank of Canada (RBC), for example, — the largest Canadian bank. The bank relies on Raden Solutions' ATM monitoring solution.
NetXMS monitoring solutions are also used by central banks in the United Arab Emirates, demonstrating the capability to meet the needs of both commercial and central banks.
Regional Focus and Versatility
Raden Solutions operations in the region extends far beyond Ethiopia, with a strong presence in the Middle East and North Africa.
Raden Solutions caters to banks and ATM fleet operators with diverse ATM networks, ranging from thousands of devices to smaller networks with as few as 20 devices. This versatility underscores the ability to provide solutions to meet varying client needs.
About Raden Solutions:
Based in Riga, Latvia, Raden Solutions collaborates with partners and representatives worldwide. The company offers comprehensive network and device monitoring solutions to clients across the globe, from the USA to Australia. The client base spans various industries, including telecommunications, managed service providers, internet service providers, governmental institutions, and even industrial and energy companies.
Founded in 2009, Raden Solutions focuses entirely on monitoring solutions. The journey began in 2003 when co-founder Victor Kirhenstein started developing the open-source NetXMS platform, which has since become the cornerstone of the offered specialised solutions.
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Raden Solutions
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www.netxms.com